Home Privacy policy

1. ENTRY INTO FORCE AND GENERALITIES

This Privacy Policy (hereinafter the "Policy") comes into effect on September 22, 2023.

Woody Equipment INC. Inc. is committed to protecting the confidentiality and security of all your personal information, as defined in section 2, collected due to our relationship with you. This Policy explains, among other things:
  • The types of personal information we collect;
  • When we collect this information;
  • How we use and share the personal information we collect;
  • The measures we take to ensure the adequate protection of your personal information throughout its lifecycle;
  • How you can contact us if you have questions about your personal information.
This Policy has been implemented to comply with the laws of the province of Quebec and applicable Canadian laws regarding privacy and personal information. The Policy applies to any personal information about you that we collect or receive from you or any other source, through our website or any communication method. The Policy is current and may be modified at any time. Our site may contain links to other websites owned and operated by third parties. Please note that the Policy does not apply to such websites or the services they refer to, and we assume no responsibility for their content.

2. ​DEFINITION OF PERSONAL INFORMATION

The Policy applies to personal information as defined in the Private Sector Privacy Act, meaning any information about an individual that allows, directly or indirectly, their identification. For example, for the purposes of the Policy, this could include your name, address, postal code, phone number, personal email address, date of birth, gender, language, banking information, education and professional experience, etc. Information related to a person's role in a business, such as name, title, function, postal address, email address, and work phone number, constitutes publicly available personal information and is therefore not subject to the rules of protection in this Policy.

3. CONSENT

We commit to obtaining consent before collecting an individual's personal information. Consent may be explicit when required by law or implicit in other cases and may be provided directly by the individual or by their authorized representative. By browsing our website or using our systems or services, you acknowledge having read and understood this Policy and consent to the processing of your personal information in accordance with it. Please note that we do not collect personal information from individuals under the age of 14. If a parent or guardian discovers that their child, or the one under their guardianship, has provided us with personal information without their consent, the parent or guardian must contact us using the contact information provided in the "Contact Us" section on the last page of the Policy to have this information destroyed.

4. COLLECTION OF PERSONAL INFORMATION

We collect personal information directly from you in the following cases:
  • You open a customer account;
  • You apply for credit;
  • You purchase a product or request information about your purchases;
  • You communicate with us or send us questions, comments, suggestions, or complaints;
  • You apply for a position;
  • You participate in a survey you have agreed to take part in;
  • You create or access an account on our site.
We may also collect, communicate, and otherwise use information about Woody Equipment INC. that you share publicly on social media such as Facebook and X (formerly Twitter) since you voluntarily broadcast them. The use of such information by Woody Equipment INC. will be subject to no restrictions, limitations, or compensation of any kind. Finally, phone calls we receive may be recorded and listened to for quality control purposes. Additionally, closed-circuit security cameras may be used inside and outside our offices to ensure the safety of customers, employees, and third parties.

5. USE AND RETENTION OF PERSONAL INFORMATION

We use your personal information in the course of our business operations to provide you with our products and services and to support our business activities. Specifically, we use your personal information for the following purposes:
  • To process your purchases and transactions related to these purchases;
  • To offer you our customer service and respond to your information requests;
  • To develop and improve our product offerings and services;
  • To manage and enhance the customer experience;
  • To protect our rights, property, and the safety of our employees and customers;
  • To prevent and detect fraud;
  • To maintain internal records for administrative purposes, including recruitment and personnel management;
  • To comply with legal requirements;
  • As well as for purposes compatible with these activities, which are for your benefit or necessary to deliver our products or services to you.
Please note that we will retain your personal information only for as long as reasonably necessary for the above purposes or as required by law. You have the right to:
  • Ask us to access or rectify your personal information;
  • Withdraw your consent to the communication or use of your personal information;
  • Cease the dissemination of personal information about you or the delisting of any hyperlink to personal information about you;
  • Ask us to delete your personal information when it is outdated or we have no valid reason to continue to retain it.
You can make any such request using the contact information provided in the "Contact Us" section on the last page of the Policy. Please note, however, that we reserve the right to retain a copy of your personal information and use it if necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. DISCLOSURE OF PERSONAL INFORMATION

We do not disclose your personal information to anyone without your consent. Notwithstanding the above, we may share your personal information in the following cases:
  • If disclosure is required by law;
  • If disclosure helps us protect our rights, if we face a risk, or in the context of a situation where a dispute is anticipated, if the security of our property, employees, and customers is compromised;
  • If disclosure is necessary for the investigation of illegal or suspected illegal activity or in response to a request from a law enforcement authority.
  • To appoint or conclude a contract;
  • For the purposes of a commercial transaction subject to specific legal measures.
If such a situation occurs, you will be informed of such communication.

7. AGENTS AND THIRD PARTIES

We may offer certain products and services that will be provided by agents and third parties. In the course of our operations, personal information may need to be transferred to these third parties so that they can fulfill their obligations in a compliant manner, including for external processing needs, storage in cloud servers, or in collaboration with other affiliated companies.

8. ​PROTECTION MEASURES

We have implemented physical, organizational, contractual, and technological security measures to protect your personal information and reduce the risk of loss or theft, unauthorized access, disclosure, copying, misuse, or modification of your personal information. We update and periodically review such security measures.

9. ​LIMITATION OF LIABILITY

Despite these security measures and our efforts, you acknowledge that no system or network can be entirely secure, and there are inherent risks in disclosing personal information on web browsers and electronic devices. We are not responsible for any unauthorized disclosures of personal information occurring without our fault.

10. ​CONTACT US

You can contact our Access to Information and Privacy Officer at the postal address and email address below if you have questions, express concerns, or submit a complaint regarding this Policy. We will attempt to respond to all your requests within a 30-day period or inform you if we need more time to respond.

Woody Equipment INC. / Les Équipements Woody INC.
Access to Information and Privacy Officer
205 Commercial Street
Saint-Odilon-de-Cranbourne, QC
Email: facture@equipementswoody.com